Refund policy

Effective September 18, 2026.

The short version

You have 30 days, whatever the reason

You have 30 days from the delivery date to start a return or an exchange. We accept returns for defective items and for items you changed your mind about. The shirt has to come back new and unused, unworn and unwashed, with its tags and original packaging.

Return shipping is free either way. We send you a prepaid return label to download and print, and the cost of it is never deducted from your refund. There is no restocking fee.

Returns stay inside the United States

Your shirt is printed and shipped from China, but returns do not go back there. Every return goes to our returns center at 14200 Central Ave, Chino, CA 91710, on a prepaid domestic label. You will never be asked to ship anything overseas, and you will never be asked to pay an international postage cost.

If something is wrong with the shirt

If your shirt arrives misprinted, defective, or damaged in transit, or if we sent the wrong item, we cover the whole thing: a prepaid return label, and your choice of a replacement or a full refund including the original shipping charge.

Email support@modavenpteltd.store with your order number and photographs of the shirt and the shipping bag. For transit damage, please write within seven days of delivery so the carrier claim window is still open. For a misprint or a manufacturing defect, you have the full 30 days.

Do not ship anything back before you hear from us. In some cases we will simply reprint the shirt and tell you to keep or donate the first one, because shipping a defective garment across the country helps nobody.

If you changed your mind or ordered the wrong size

Return it within 30 days of delivery, unworn, unwashed, with tags intact. We send the prepaid label and we pay the return postage. You are refunded the price of the shirt; the original shipping charge, if you paid one, is not refunded.

Exchanges

We accept exchanges, including a different size or color. Because every shirt is printed to order, an exchange is handled as a new print rather than a swap from stock, and it works like this:

1. Contact us with your order number and what you would like instead — support@modavenpteltd.store or +1 305-868-2136.
2. We reply with a prepaid return label and put the replacement into production once your return is scanned by the carrier.
3. You pay nothing extra unless the replacement costs more than the original, in which case we tell you the difference before charging anything.

An exchange is a new print shipped from China, so allow the same 11-17 business days for it to arrive. If the exchange is needed because of our error, we print the correct shirt and send it, and you are not asked to pay anything at all.

How to return something

1. Contact us first. Write to support@modavenpteltd.store, or call +1 305-868-2136, with your order number and which shirts you are returning. Do not send a package without doing this — an unannounced return has no way to be matched to an order and may sit unidentified for days.
2. Wait for your return authorization and label. We reply within 24 business hours with a return number and your prepaid label.
3. Pack the shirt with the return number written on the outside of the package. The shirt should be new and unused, unworn, unwashed, and have its tags on.
4. Attach the label and drop the package off. Keep proof of postage until your refund lands.

Who pays what

What cannot be returned

• Shirts that have been worn or washed
• Shirts with the tags removed
• Gift cards
• Anything sent back after the 30-day window has closed

If a returned shirt arrives worn, washed, or outside the window, we will contact you before doing anything and offer to ship it back to you at our cost rather than quietly keeping it.

Cancelling an order

Contact us within 12 hours of placing an order, and before it has entered production, and we will cancel it and refund you in full. After a shirt goes on the press we cannot stop it, and a printed shirt cannot be sold to anyone else, so cancellation is no longer possible at that point. You can still return it once it arrives.

How refunds are issued

We issue your refund within 7 days after your return arrives at our returns center in Chino. The clock starts when the package is received there, not when you post it. Refunds go back to the payment method you used at checkout.

After we issue the refund, your bank or card issuer takes its own time to post it to your account. That part is outside our control and we will not put a number on it. If the refund has not appeared 10 business days after we confirmed it, contact us and we will send you the transaction reference to give your bank.

Where to send returns

THE OAK PRINTS HARBOURS LLC
Modaven Returns
14200 Central Ave
Chino, CA 91710
United States

This is a U.S. address. You will never be asked to ship a return outside the United States. Please do not send a return without a return authorization number written on the package.

Questions

Email support@modavenpteltd.store — answered within 24 business hours
Phone +1 305-868-2136

Your rights

Nothing in this policy limits any right you have under the consumer protection laws of your state, and nothing here restricts the authority of the Federal Trade Commission or your state Attorney General.